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Consumer Protection (E-Commerce) Rules, 2020 • Rule 5(3)(c)

Refund, Return & Cancellation Policy

Statutory 7-day return guidelines, artisan fabric conditions, and electronic refund settlement framework for KB Fashions Handlooms & Textiles.

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1. Statutory 7-Day Return & Inspection Window

Under Rule 5(3)(c) of the Consumer Protection (E-Commerce) Rules, 2020, consumers are entitled to a clear, unambiguous return and refund policy. KB Fashions Handlooms & Textiles provides a 7-calendar-day return window commencing from the date and time of verified physical delivery.

If you receive merchandise that does not correspond to product specifications or exhibits transit damage, you may request an exchange or full refund within 7 days of receipt.

2. Category Return Eligibility & Condition Criteria

✓ Returnable Items (7-Day Window):
  • Pre-packaged Sarees (Gadwal silks, cotton dhotis, matching sets).
  • Standard uncut apparel with original manufacturer seals intact.
  • Items with verified manufacturing defects or wrong product dispatch.
✕ Non-Returnable Items:
  • Custom Cut Meter Pieces cut to tailor-specified length (unless defective).
  • Garments that have been washed, ironed, perfumed, or tailored.
  • Items with security tags or brand labels removed.
Mandatory Condition Criteria for Returns:

Items must be presented in their original factory folds, inside the original packaging, and with all accompanying documentation (Bill of Supply). Our local collection runner conducts a physical verification of tags and fold integrity at the time of doorstep collection.

3. Doorstep Pickup & Quality Inspection

Once a return ticket is submitted on our platform:

  1. Our support desk acknowledges your ticket within 24 business hours.
  2. Our designated Kalwaral store runner is scheduled for doorstep collection from your registered village address within 48 hours.
  3. The item undergoes physical verification at our Kalwaral store hub to confirm weave integrity and unwashed condition.

4. Electronic Refund Disbursement Timeline (5-7 Business Days)

Upon successful inspection approval at our store:

  • Original Payment Method: Refunds are disbursed directly to the original funding account via the Cashfree Payments gateway or UPI ID used during checkout.
  • Settlement Timeline: The electronic transfer is initiated within 24 to 48 hours of approval and typically credits your bank account within 5 to 7 business days depending on your banking institution.
  • Cash On Delivery (COD) Orders: Refunds for COD orders are transferred electronically to the patron's verified UPI ID or NEFT bank account.

5. Order Cancellation Prior to Dispatch

Patrons may cancel any order without penalty prior to runner dispatch or fabric cutting. Once an order is logged as "DISPATCHED" or cut from master weaver bolts, the standard 7-day return procedure applies following physical delivery.