Statutory Grievance Redressal Mechanism
Mandatory disclosure of the Designated Grievance Redressal Officer, 48-hour statutory acknowledgement, and consumer dispute redressal procedures for KB Fashions Handlooms & Textiles.
Designated Grievance Redressal Officer & Customer Ombudsman
KB Fashions Handlooms & Textiles1. Legal Mandate & Consumer Protection Framework
In accordance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020 framed under the Consumer Protection Act, 2019, every e-commerce entity is legally required to establish a consumer grievance redressal mechanism and appoint a designated Grievance Officer.
The Designated Grievance Redressal Officer acts as an impartial ombudsman to examine patron grievances concerning order delays, fabric cut discrepancies, payment disputes, or statutory return queries.
2. Statutory Resolution Timelines
As required by law, every formal grievance received via email or our online support ticket system will be assigned a unique ticket reference number and acknowledged in writing within 48 hours of receipt.
All consumer complaints shall be thoroughly investigated and redressed within 30 calendar days from the date of formal receipt. Most local village inquiries are resolved within 2 to 3 working days.
3. Grievance Lodging & Escalation Process
To enable prompt resolution of your inquiry:
- Step 1 (Online Ticket): Navigate to Online Support Desk and submit your inquiry with Order ID, Bill of Supply Number, and a brief description.
- Step 2 (Direct Escalation): If your ticket is not resolved within 48 hours, send an email directly to grievance@kbfashions.in quoting your Ticket Reference Number.
- Step 3 (Statutory Escalation): If a dispute remains unresolved, consumers retain the right to approach the National Consumer Helpline (NCH Toll-Free: 1915 or visit consumerhelpline.gov.in) or the competent District Consumer Disputes Redressal Commission in Kamareddy, Telangana.